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Frequently Asked Questions (FAQ)
Welcome to the Frequently Asked Questions (FAQ) page of Vellerio. We are here to answer your questions and ensure you have the best possible shopping experience. If you need any additional help, please feel free to contact us.
About Vellerio
How can I contact customer service?
You can contact our customer service team via the Contact Us page or by email at contact@vellerio.com
What is your return policy?
Yes, we offer easy returns within 30 days on all purchases. For more information, please see our return policy.
Do you have a physical store I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our customer service team for more details.
Where is Vellerio located?
Vellerio is a business based in United Kingdoms, offering a selection of high-quality products with delivery available in United Kingdoms.
Shipping
Do you ship internationally?
No, we currently only ship within United Kingdoms.
Do you offer free shipping?
Yes, we offer free shipping on all orders within United Kingdoms. For more information, please see our shipping policy.
How long does it take to receive my order?
● Order processing time: 1-3 business days (Monday to Friday). Once your order has been processed, it will be shipped via one of our partner carriers.
● Delivery time: 6-9 business days (Monday to Friday).
● Estimated delivery time: 7-12 business days (Monday to Friday).
You can view our shipping policy here.
How can I track my order?
You can track your order via our tracking page on our website.
Refunds and Returns
Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation period. To cancel your order within this period, please contact our customer service team.
What is your return policy?
We have a simple and hassle-free return process. For full details, please see our return policy.
What should I do if I receive a defective product?
If you receive a defective product, we will replace it at no additional cost. Please contact us and return the item within 30 days. For more information, please see our return policy.
How do I exchange a product?
For detailed information about exchanges, please see our return policy.
When will I receive my refund after a return?
Once your returned item has been received and inspected, your refund will be processed. Refunds usually appear on your original payment method within 10 business days. Please see our refund policy for more details.
Store name: Vellerio
Email : contact@vellerio.com
Phone : +33 7 81 95 09 92
Address : 60 rue françois 1er, Paris, 75008, France
Customer service hours: Monday to Friday, 9 a.m. to 5 p.m. (UK time)
Response time: We aim to respond within 2 business days.
Questions?
Please visit our FAQ page or contact our customer service team
