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At Vellerio, we are committed to providing our customers with a smooth and reliable shopping experience, including clear and straightforward shipping policies. We offer free delivery on all orders within the United Kingdom.
This shipping policy applies to orders delivered within the United Kingdom.
Estimated delivery times for all parcels are as follows:
Order cut-off time: 11:59 PM (UK time). Orders placed after this time will be processed on the next business day, which may add one additional day to the estimated delivery time.
Order processing time: 1 to 3 business days, Monday to Friday.
Once your order has been processed, it will be shipped using one of our trusted delivery partners.
Transit time: 6 to 9 business days, Monday to Friday.
Estimated delivery time: 7 to 12 business days, Monday to Friday.
We work with reliable delivery partners for orders within the United Kingdom to help ensure that your parcel arrives safely. We work with trusted delivery partners including Royal Mail, Evri, DPD and DHL.
Free delivery: All orders within the United Kingdom qualify for free delivery, with no minimum order value required.
If you experience any issue with your delivery, such as a delay or a lost parcel, please contact our customer service team as soon as possible.
We are here to help and will do our best to ensure that your order reaches you safely.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can track the progress of your parcel through our order tracking page:
Please visit our FAQ page or contact our customer service team
Store name: Vellerio
Email : contact@vellerio.com
Phone : +33 7 81 95 09 92
Address : 60 rue françois 1er, Paris, 75008, France
Customer service hours: Monday to Friday, 9 a.m. to 5 p.m. (UK time)
Response time: We aim to respond within 2 business days.
Questions?
Please visit our FAQ page or contact our customer service team
